Eight starters. Ship today.
Every template is fully working out of the box: system prompt, tools, escalation route, model selection. Edit anything, swap models, sandbox before committing — or build your own from a blank prompt.
Customer-facing
Deploy to your end users.
The three workhorse templates: tier-1 helpdesk, finance Q&A, and new-hire onboarding. Embed the chat widget on your portal or the new-hire wiki and ship.
Helpdesk
Tier-1 IT Helpdesk
Resolves password resets, MFA, VPN, printer, and software-install requests using your KB. Escalates the rest.
Example use cases
- Password resets
- VPN troubleshooting
- Phishing escalation
Finance
Finance Q&A
Answers expense, P-card, vendor payment, and travel-policy questions with citations. Escalates approvals.
Example use cases
- Expense policy
- P-card limits
- Reimbursement timeline
People
HR Onboarding
Walks new hires through their first-week checklist: payroll, benefits, equipment, training. Tracks completion.
Example use cases
- Day-1 checklist
- Benefits enrollment
- Equipment tracking
Helpdesk
AiT Concierge
Shared-channel helpdesk between MSP and client — triages, runs IT tools on the client's tenant, opens PSA tickets, escalates with full handoff.
Example use cases
- New-hire setup via shared channel
- VIP password reset (read-only Entra check)
- Auto-PSA-ticket on every request
Internal ops
For your engineering and platform teams.
Five templates we use ourselves at Intelligent iT to run the platform: PM, code review, stack bootstrap, security audit, and a cross-project knowledge agent.
Operations
PM Agent
Single-window status across every project — open PRs, deploy state, deferred work, sprint blockers. Cites the source file.
Example use cases
- Sprint status
- Deploy state
- BUILD_MANIFEST deferrals
Engineering
Code Review Agent
Reviews diffs against your house conventions (CLAUDE.md per repo, brand rules, language guides). Cites the rule when flagging.
Example use cases
- TypeScript any-flagging
- Tenant scoping check
- Inline-secret refusal
Engineering
Stack Bootstrap
Concierge for new-project credentials — walks the right vendor runbook, never re-invents secrets.
Example use cases
- Provision Supabase
- Rotate Stripe webhook
- Verify GSM secret exists
Security
Audit Agent
Chat frontend onto cross-project security scanners — semgrep, osv-scanner, gitleaks, checkov. Surfaces findings.
Example use cases
- OSS vuln scan
- Secret leak history
- IaC misconfig check
Knowledge
Cross-Project Knowledge
Unified search across every CLAUDE.md, decisions log, lessons-learned doc, and memory file. Always cites.
Example use cases
- Find prior fix
- Surface a convention
- Cross-project search
Or build your own
Custom templates on every plan.
Start from a blank prompt, attach your tools (REST endpoints, MCP servers, KB sources), pick a model, save it as a tenant template. Every plan includes the full template editor.
- Custom system prompt
- Pick any LLM
- Attach REST tools
- MCP server tools
- Per-tenant KB sources
- Custom escalation routes
See a template in action.
30-minute walkthrough. We pick a template, point it at your KB, and ship a working agent on the call.